Frequently Asked Questions

There is no pass or fail on the quiz. The safety quiz is not an OSHA requirement — its purpose is to motivate employees to pay attention to the video. A leaderboard displays scores so employees are encouraged to do their best, but no one is penalized for a low score.

No. Employees have one opportunity to watch the safety video per training session. Most clients prefer this so employees stay focused rather than rewatching videos throughout the day on their phones.

No. The quiz can only be taken once per video.

No. Employees can pause the video but cannot fast forward to the end. This ensures they watch the full training content before taking the quiz.

The video pauses wherever they left off. The employee can open the app again at any time during the training window and continue right where they stopped.

No. Our library is very extensive for each industry. In most cases, it will be at least 3 years before the same video lineup repeats.

You can manually change the topic for your next scheduled training — but only after the current training window closes. Once it closes, a button appears on the Safety Schedule Home Page allowing you to select the topic for the next session.

Employees who miss the 48-hour default window cannot go back and complete it. OSHA understands that employees are sometimes absent for scheduled meetings and does not require employers to keep rescheduling. However, employers are recommended to share the missed topic's information with that employee.

By default, employees have a 48-hour window to complete the video and quiz. You can contact us to request an extension up to 7 days.

Yes. We can extend the training window up to 7 days. Contact us to request the change.

Yes. At the end of each day during the training window, all Admin users automatically receive an attendance report email listing every employee who did and did not complete the training.

Employees can complete training on any device — smartphone, tablet, or desktop computer. They can also use a coworker's phone. A phone number must be assigned to each employee in the system, but it does not need to be their personal number.

Yes. Employees can complete training on any device with an internet connection — smartphone, tablet, or desktop computer.

No. Employees log in using their cell phone number only. Only Admin users (assigned by you in account settings) can log in via email and password. Note: Admin users must also be added to the Employee roster if they want to watch the training videos.

No. Each employee must be individually logged in to complete training so their attendance is recorded digitally. Workarounds are available for unique situations — contact us for details.

Yes. Many clients receive WC discounts by downloading their safety training attendance records from Safety Team and sharing them with their broker before renewal. Ask your broker to pass these records to the underwriters — most will reward recurring, documented safety training with a discount.

Yes. Our video producer has created all content with both state and federal OSHA plan requirements in mind. In 40 years of providing training, no employer using these videos has ever been cited by any state or federal safety regulator for insufficient training.

No. Sexual harassment training is an HR practice and not part of our safety training curriculum. Our platform focuses exclusively on OSHA workplace safety topics.

Absolutely. The entire platform — training videos, quizzes, hazard reporting, welcome texts, and the app interface — is available in both English and Spanish. Workers can switch languages at any time.

You open your Safety Team dashboard and show them your complete digital training records: who was trained, when, on what topics, and their quiz scores. Everything OSHA needs is documented and ready in seconds.

Yes. In the Settings tab there is a button to upload your logo. After uploading, it will appear in the mobile app menu screen and the admin portal home screen.

Yes. The admin portal has a Jobsites tab where you can add job site names and addresses. Employees select their current jobsite when they open the app, and attendance records will show which site they were at for each training session.

No. There is no GPS tracking in our app. Jobsite selection is employee-reported, not location-tracked.

Yes. Send your checklist to info@oursafetyteam.com and we will load it into the JSA tab for you. Please allow up to 30 days for it to be added.

Yes. Send us a request and we can disable the automated SMS reminders that go out to employees during the training window.

Employers are not required to pay employees' entire phone bill. Every state has different laws regarding work phone usage — in most states, employers should reimburse a reasonable, proportionate amount. Many clients pay a $3–$5 monthly stipend to cover the 10–15 minutes employees spend on Safety Training. This also applies to calling or texting employees for other work purposes.

No contracts. No commitments. You can cancel anytime. We bill monthly per employee based on your chosen training frequency.

Yes. The system checks how many employees are in your account at the start of each month and bills accordingly. Adding or removing employees will be reflected in your next monthly bill.

No. All attendance record data is permanent. Deleting an employee from your account does not delete their training history or records.

No. There is no charge for Admin users. However, if you want Admin users to watch the safety videos, they must also be added to the Employee roster in the Employees tab.

Yes, but they must first be added to the Employee roster in the Employees tab. Simply being an Admin does not automatically grant access to the employee-facing training videos.

There are two ways to cancel. (1) Log in to your account, go to Settings, scroll to the bottom, and click Delete Account — this cancels your subscription immediately and deletes all data. (2) Email us at info@oursafetyteam.com and we will cancel it for you.